BACK TO HOME

What do I do if my order is lost?

Lost Package


If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund.

Please note: All lost packages must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request.

If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.

- Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, then please Contact Us.